ICT helpdesk

The ICT helpdesk can help both staff and students with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.

Ways to contact us


Call the ICT服务台 on +44 (0)20 7594 9000 or 49000 from a College telephone. We're available from 06:00 until 18:00 and out of hours is available from 18:00 until midnight.



Out of hours support

For critical problems that disrupt services and systems only, on weekends, college closure days and between 18:00—06:00 on weekdays. Call +44 20 7594 9000 or 49000 from a College telephone, follow the recorded instructions and wait to be transferred to our Out of Hours team*.


As well as the options listed above, you can get one-on-one IT support from ICT Deskside Services teams at drop-in sessions across College. 去了 ICT Deskside Services 球队 for full details, contacts, locations and session times.

Contact ICT Security

If you have sensitive data or feel uncomfortable about going through the Service Desk, contact ICT Security using these channels instead: 

For more information and advice about IT security, 去接触信息和通信技术的安全页面 和 ICT Security website

*Out of Hours service is provided by an organisation external to the College. They are governed by contract and Service Level agreement. In order to provide all users with the service, the organisation has the names, email addresses, phone numbers and University IDs of College members held on secure servers. Your location may also be shared if it is relevant to an enquiry you make to the service. For more information about how the College protects your privacy, read our data protection policy.